Benvenuti

Welcome to our new and improved website which we hope will enhance your shopping experience with us. New items added daily. Place an order online or come and visit us at our store!

Online Store

Contact Details

Carlo Delicatessen
5 Burwood Parade
Guildford Street
Chertsey
Surrey
KT16 9AE
Phone: 01932 560787
Fax: 01932 561118
E-mail: info@carlodeli.co.uk
Opening Hours: Monday to Saturday - 08:00 to 18:00

Terms & Conditions

Carlo Delicatessen are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@carlodeli.co.uk

Our Contact details:

Carlo Delicatessen,
5 Burwood Parade,
Guildford Street,
Chertsey,
Surrey,
KT16 9AE.

Telephone: 01932 560787
Fax: 01932 561118

Email: info@carlodeli.co.uk

Making A Purchase
All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process. We try to have accurate pricing and availability information on all the products we offer, however, a small number of the products on our website may be mispriced or have inaccurate stock availability information. If the goods you have ordered are not in stock, we will send an e-mail to inform you, at which time you may cancel your order.

Delivery
We aim to ship your order same day or next depending on when payment is received. Normally all orders paid for by 3pm GMT will be shipped same day. You will be advised of your order's progress. If you have not received your order within 5 working days of dispatch, you must immediately advise Carlo Delicatessen Customer Services of the delay/loss.

Shipping And Handling
Carriage charges quoted are only offered as a guide. If they are more than quoted, you will be contacted by email before your order is finally processed.
** PLEASE NOTE THAT ALL OVERSEAS ORDERS WILL BE CHARGED ON AN INDIVIDUAL BASIS AND YOU WILL BE EMAILED WITH THE COST. **
IMPORTANT: THE SHIPPING COST DOES NOT INCLUDE CUSTOM FEES AND/OR GOVERNMENTAL DUTIES WHEREVER APPLICABLE. EU CUSTOMERS ARE NOT SUBJECT TO CUSTOMS DUTY.

In addition, whilst every endeavour is made to ensure the price & availability quoted for any product ordered via the Carlo Delicatessen website is correct, we reserve the right to cancel any order received that maybe incorrectly detailed in price or description.

Cancellations/Returns
1. Monies will be refunded on receipt and inspection of returned goods.
2. All of the products on sale have met our high quality-control standards.
3. Refunds will be for goods only.
4. Please ensure that all returns are securely wrapped and packaged.
5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
6. Carlo Delicatessen are insured against loss or damage within the UK for any units that have been lost or damaged in transit.
7. We do not operate a try before you buy policy.
8. Any goods found to be defective within 7 days will be replaced.
9. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
10. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

Credit Card Security
All credit card numbers are encrypted using the SSL 128bit mechanism, that is to say that information you provide us with is encrypted so that it cannot be read across the internet. Encryption is used on all pages of our payment system.

Privacy Policy
Carlo Delicatessen do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
i) Take and fulfill customer orders
ii) Administer and enhance the site and service
iii) Only disclose information to third-parties for goods delivery purposes

We are committed to providing both clients and end-users with the utmost in privacy and security. We abide by all industry guidelines and consistently monitor our management and operating methods in order to maintain our valued reputation and integrity. This is our promise to our clients, and end-users. Any personal information that you provide to our web site shall stay absolutely safe, private, and secure. We do not resell personal information to outside sources. Like almost every other web site, our systems may log information including your IP address to help diagnose problems with our server and to administer our web site. Our web site may use cookies to store information about your visits. In addition, during the course of serving advertisements to this site, our third-party advertisers may place or recognise a unique “cookie” on your browser. Information such as IP address internal session ID, user's domain, type of Internet browser, domain of Web site are collected and used only for traffic auditing and analysing trends. Web security is constantly reviewed. We have taken the appropriate steps and followed industry standards to secure any personal data stored by our systems. Our web site works with third parties that serve ads to this site. These companies may use information about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. This site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

Note: These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice.